Answerbase has partnered with Gorgias so we can ensure that your customers have the best possible experience on your ecommerce site and can utilize the best available channel to get their product questions answered. This article goes over the steps that you should take in order to integrate Answerbase with Gorgias. Step 1 - Ensure You Have Gorgias and Answerbase Installed in your Bigcommerce Store In order for this i Read more
If you're integrating Q&A on the bottom of your website articles so that customers can ask any questions relevant to the topic in that article, you want to ensure that there are specific parameters defined when you insert the widget so that Answerbase knows what the article is and associate the appropriate Q&A content to that article. Answerbase's Q&A widget can be added to the bottom of every one of your Read more
If you're integrating into a services website, you want to identify the different "Services" that you provide and you'll want to ensure that those are defined when you insert the widget. This documentation covers a services site that has a few services that you provide and have a simple navigation to those services on your site, so if you just have several services you offer this documentation should service you well Read more
When customers are looking for a product, many times they're doing a broader "Product Category" or "Product Collection" level search but then they're presented with a number of products within that category and need to filter further from there to find the product they will feel satisfied will fit their needs and convert. Finding the Right Products Through Organic Search Filters Google's new "Merchant Listing Experie Read more
In 2022 Google got a patent issued on something called an "Information Gain Score", where Google can compare several pages that cover the same information and create a score based on which pages are actually adding something to the Internet as far as new information, which they're coining as creating "Information Gain". When you ask Google what information gain is regarding SEO, this is what they pull up as an answer Read more
When you integrate the full featured Q&A widget into your product page to support product-specific questions and answers, you'll want to test the integration after it's done to make sure everything is working well. POSTING A TEST QUESTION The first thing to do is get to a product page on your website and get to the Q&A widget placement where you can ask a question. Follow these steps:
Write a simple tes Read more
